The first 8 days answering for a Matco route truck
Brad Stephenson runs a Matco Tools franchise out of San Jose.
He's on the truck or with a customer most of the day — which is exactly
when his phone rings. Since August 2nd, calls he can't grab forward to
Cora, his line's receptionist. She answers in one ring, every time.
18calls answered in the first 8 days
5callers left name, number & what they need
4came in nights or weekends
0missed calls
One Wednesday morning
9:22 AM
Gus calls. Brad's mid-conversation with another customer and
can't pick up. Cora answers on the first ring, gets Gus's name, his
number, and that he needs Brad to call him back.
9:23 AM
The call summary is on Brad's phone before Gus sets his own down.
9:49 AM
Brad texts Gus back personally — 27 minutes, start to finish.
No voicemail. No "sorry I missed you." No lost order.
What she handles on his line
Answers instantly, sounds human, keeps it under two minutes.
Gets the three things Brad needs: who, where they work, what they want.
His phone buzzes the moment the call ends — a text from his own
line, and an app alert if he wants both.
Quiet stuff waits: hang-ups and robocalls roll into one evening summary
instead of interrupting his day. One robo-dialer got handled and logged
without Brad ever hearing about it till supper.
What she'll never do
No prices, no account balances, no promised times, no guessing.
Anything she doesn't know goes straight to Brad — she's a relay,
not a rep. Every caller's number is logged even if they hang up
without a word.
Hear her yourself, right now.
Point your phone camera at the square. It dials Brad's
real line — Cora picks up in one ring. Give her your name and watch
Brad's phone buzz with it before you're back in your pocket.